The Informal Structure describes the social networks that exist among people in an organization. It captures the real patterns of communication, trust, and collaboration that evolve beyond formal lines of reporting. It reveals where influence resides and how information flows. Informal connections often bridge gaps between formal roles and processes, ensuring continuity of collaboration and learning when structures or strategies shift.
Typical questions
- Who actually talks to whom when things matter?
- How do relationships support or block knowledge flow?
- Where do informal networks bridge structural gaps?
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